02.12.2021

EE crashes again leaving UK customers frustrated

It is one of the UK’s biggest mobile networks, but EE is suffering a major network outage, leaving users unable to make or receive calls.

The service started experiencing issues around 08:00 BST, according to independent analyst DownDetector, which tracks worldwide network coverage.

While problems were reported across the whole country, users in London and the South East appear to be worst affected.

EE is suffering a major network outage (coverage pictured), leaving UK users unable to make or receive calls. While problems were reported across the whole country, users in London and the South East appear to be worst affected

OUTAGES IN 2017

12 January 2017 – EE’s mobile network suffered issues with its 4G calling, and users were unable to make or receive calls on the network

27 April 2017 – EE suffered a major outage with customers across the UK unable to access 3G and 4G internet services

16 May 2017 – Users across the UK have reported issues connecting to both the 4G and the 3G networks 

10 October 2017 – EE’s mobile network suffered a major outage across the UK, leaving some users unable to make voice calls to non-EE numbers 

EE told MailOnline that the issue affects voice calls between some EE customers and non-EE numbers only.

Calls between EE customers are working as normal, and calls to 999 emergency services are not affected.

‘Some of our customers are reporting problems when trying to make calls to some numbers this morning,’ a spokesperson told MailOnline.

‘All data and messaging services are working as normal. We’re working to fix this as quickly as possible and apologise for any inconvenience caused.’ 

Angry users took to Twitter to vent their frustrations at the network’s outage.

User @AbbiWilson88 tweeted: ‘As per @EE let me down again. Customer service is shocking. 

The service started experiencing issues around 08:00 BST, according to independent analyst DownDetector , which tracks worldwide network coverage. Users have taken to Twitter to vent their frustrations

The service started experiencing issues around 08:00 BST, according to independent analyst DownDetector , which tracks worldwide network coverage. Users have taken to Twitter to vent their frustrations

‘I cannot bare the thought of trying to call them again only to be stuck on the phone.’

User @stavwj tweeted: ‘Seems that people all over the country can’t make calls, myself and the rest of my family on EE included.’

User @SWArm20 tweeted: ‘I can’t seem to make outgoing calls or ring your customer service from my landline – is service down? Any estimates on how long?’

Commenting on EE’s outage, Ru Bhikha, mobiles expert at uSwitch.com, said: ‘EE customers affected by this major voice call outage will understandably be concerned and frustrated.

User @AbbiWilson88 tweeted: 'As per @EE let me down again. Customer service is shocking. 'I cannot bare the thought of trying to call them again only to be stuck on the phone'

User @AbbiWilson88 tweeted: ‘As per @EE let me down again. Customer service is shocking. ‘I cannot bare the thought of trying to call them again only to be stuck on the phone’

User @SWArm20 tweeted: 'I can't seem to make outgoing calls or ring your customer service from my landline - is service down? Any estimates on how long?'

User @SWArm20 tweeted: ‘I can’t seem to make outgoing calls or ring your customer service from my landline – is service down? Any estimates on how long?’

‘While it’s good news that messaging and data are still up and running, the lack of a projected timeframe for a fix makes this a disconcerting situation for a large proportion of EE’s some 30 million customers. 

‘For those needing to stay in contact, it’s worth considering data based calling services like Whatsapp, Skype or Facetime – but it’s worth remembering that heavy use of these services could eat into your data allowance pretty quickly.’

Today’s outage is not the first time this year that EE has experienced issues with its network. 

EE told the MailOnline that the issue affects voice calls between some EE customers and non-EE numbers only. The problem appears to be affecting users across the UK

EE told the MailOnline that the issue affects voice calls between some EE customers and non-EE numbers only. The problem appears to be affecting users across the UK

In January, EE’s mobile network suffered issues with its 4G calling, leaving users unable to make or receive calls on the network.

In April, EE suffered a major outage, with customers across the UK unable to access 3G and 4G internet services.

Users across the country reported issues connecting to both the 4G and the 3G networks in May.

Those trying to access the internet through the 4G or 3G networks were unable to get online, and were met by a statement saying ‘PDP authentication failure.’

In April, EE suffered a major outage, with customers across the UK unable to access 3G and 4G internet services 

In April, EE suffered a major outage, with customers across the UK unable to access 3G and 4G internet services 

This warning message is often shown when either switching mobile phone numbers, or when there is an issue connecting to the internet.

The problem was eventually rectified by EE.  

A spokesperson for EE said: ‘We had a data issue affecting some internet services for some of our customers on 4G. 

‘Phone calls and text messages were unaffected, and some internet services continued to work as usual. We apologise for any inconvenience caused.’

EE’S NEW 4G DEVICES

In February, EE announced its plans to use drones and balloons to beam 4G signals to rural Britain.

Thehelium balloons are called Helikites. They hover up to 90 metres in the air and can provide 4G coverage over a 4km radius. They are deployed in around one hour.

The drone can be deployed in 15 minutes, although has a smaller range at 1km. It would be ideal for emergency services teams working in a remote area.

The rapid response vehicles (RRV) are vans fitted with antennas. They can be deployed in 30 minutes and provide coverage over a 2km radius.

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